Terms of Service

By accessing this website or engaging services provided by NinePound Systems LLC, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use this website or engage our services. These terms apply to all visitors, prospects, and clients.

NinePound Systems LLC provides consulting, workflow design, and automation implementation services under the Onboarding Compression System framework, principally for professional services firms including law firms, accounting and advisory practices, and insurance agencies. The specific scope, deliverables, timeline, fees, and guarantee terms for any engagement are confirmed in a written engagement agreement signed by both parties before work begins.

Nothing on this website constitutes a binding offer, legal advice, or a guarantee of specific results. Outcome metrics described on this site (including the 30% onboarding reduction floor) are delivery commitments that become binding only upon execution of an engagement agreement and are subject to the terms and conditions stated in that agreement.

All client engagements are governed by a separate written engagement agreement. In the event of any conflict between these Terms of Service and the engagement agreement, the engagement agreement controls with respect to the subject matter of that engagement. These Terms of Service govern your use of this website and any pre-engagement interactions.

The 30% onboarding cycle time reduction commitment described on this website applies to signed engagements as follows:

• The baseline is measured at the start of the engagement, using the client's own historical data or a jointly agreed methodology.
• The 30% floor is measured in calendar days from signed engagement to fully onboarded, within 60 days of go-live.
• If the floor is not achieved within 60 days of go-live, NinePound Systems LLC will continue working with the client at no additional fee for up to 60 additional days, or until the floor is reached, whichever comes first.
• The guarantee applies only to factors within NinePound Systems LLC's reasonable control. It does not apply where client delays, failure to provide access to required systems, key personnel changes, or force majeure events prevent timely delivery.
• Implementation fees are not refundable. The installed system remains the client's property upon completion.
• Full guarantee terms are set out in the engagement agreement and supersede any summary language on this website.

Engagements are priced on a fixed-scope, fixed-fee basis. Indicative pricing displayed on this website (currently starting at $25,000 for installation) is directional only and subject to change. Final pricing is confirmed in the engagement agreement after scoping. Payment terms, milestone schedules, and retainer arrangements are set out in the engagement agreement.

All content on this website, including text, graphics, code, and design elements, is the property of NinePound Systems LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without written permission.

Deliverables created during an engagement are addressed in the engagement agreement. Unless otherwise specified, NinePound Systems LLC retains ownership of its methodologies, frameworks, and tooling. Clients receive a license to use configured workflows and documentation delivered as part of their engagement.

Any non-public information shared by a prospective or current client during intake, scoping, or engagement delivery is treated as confidential. NinePound Systems LLC does not disclose client information to third parties except as required to deliver services (subject to appropriate vendor agreements) or as required by law. Full confidentiality terms are set out in the engagement agreement, which includes mutual obligations.

Conversations with the AI Intake Concierge are confidential and are not used to train any third party AI model. Client data processed through engagement workflows is not shared with or used to improve general-purpose AI systems.

This website and its contents are provided on an "as is" basis without warranties of any kind, express or implied. NinePound Systems LLC does not warrant that the site will be uninterrupted, error-free, or free of harmful components. Outcome descriptions and modeled metrics on this site are targets, not guarantees, except as expressly set out in a signed engagement agreement.

Nothing on this website constitutes legal, financial, compliance, or professional advice. Engage qualified professionals for advice specific to your matter.

To the fullest extent permitted by applicable law, NinePound Systems LLC and its principals, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of this website or any pre-engagement interaction. Our total liability for any claim arising from use of this website is limited to one hundred U.S. dollars ($100). Liability in connection with a signed engagement is governed by and limited to the terms set out in the applicable engagement agreement.

You agree to indemnify and hold harmless NinePound Systems LLC and its principals, employees, and contractors from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of this website in violation of these terms, or from any content you submit through our intake forms or questionnaire.

This site may link to or reference third party tools, platforms, and services. NinePound Systems LLC is not responsible for the content, privacy practices, or terms of those third parties. The mention of any specific tool or platform on this site does not constitute an endorsement or a representation that the tool is suitable for your firm's needs.

These Terms of Service are governed by the laws of the District of Columbia, United States, without regard to its conflict of laws principles. Any dispute arising from these terms or your use of this website that cannot be resolved informally will be submitted to binding arbitration administered under the rules of the American Arbitration Association, with proceedings conducted in Washington, D.C. You waive any right to a jury trial or participation in a class action with respect to any such dispute.

We may update these Terms of Service from time to time. When we do, we will update the effective date at the top of this page. Continued use of this website after any update constitutes acceptance of the revised terms. For material changes, we will make reasonable efforts to provide notice.

For questions about these Terms of Service or any legal matter related to NinePound Systems LLC, contact us at: